Privacy Policy

At William Hill Casino, we collect information to provide you with a secure and personalized gaming experience. When you create an account, we collect personal details including your name, email address, date of birth, and residential address. This information is required for account verification and compliance with regulatory requirements.

We also collect technical information when you use our platform. This includes your IP address, device information, browser type, and gameplay data. This technical data helps us improve our services, detect fraud, and ensure fair gaming. All payment information is processed securely through encrypted channels with our licensed payment providers.

Communication data is collected when you contact our support team via live chat, email, or phone. We maintain records of these interactions to provide better customer service and resolve any issues you may encounter. This includes chat logs, support tickets, and call recordings where applicable.

William Hill Casino uses cookies to enhance your browsing experience and maintain your login session. Essential cookies are necessary for the platform to function properly and cannot be disabled. These cookies remember your login status, language preferences, and game settings during your visit.

Analytics cookies help us understand how players interact with our website and games. This information is used to improve our platform's performance and identify popular features. We also use marketing cookies to show you relevant advertisements on other websites, but only if you have provided consent for this type of tracking.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect some functionality of our platform. Third-party cookies from our game providers and payment processors may also be present and are governed by their respective privacy policies.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, you can contact our support team through multiple channels. Our live chat service is available 24/7 for immediate assistance with privacy-related inquiries and account management requests.

For formal data protection requests, you can email our Data Protection Officer who will handle your inquiry according to applicable privacy laws. We recommend using our secure messaging system within your account for sensitive communications about personal data.

This Privacy Policy is reviewed regularly and updated as necessary to reflect changes in our services and legal requirements. The last update date is shown above, and we will notify you of any significant changes through email or account notifications when you next log in.